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Old 06-16-2008, 07:05 PM   #1
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Don't Rely on SMB West to Help you Sell

I have asked for contact information on several of the used SMBs on their site. They have given me more photos but won't give me contact information, saying they are to screen to protect the sellers. Daa h.

Harry E. Rogers
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Old 06-16-2008, 07:34 PM   #2
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It might be so they get their cut when its sold. Ironically, I have had a great experience getting information from Lynn re: used smbs - but I don't know if she ever gave me a phone number. I ended up not buying through them.


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Old 06-16-2008, 08:56 PM   #3
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To sell you pay in advance, so collection is not an issue. They do screen and protect the seller. They will give you information and photos and answer all your questions. When you're ready to buy they will contact the seller.

Ready to buy is the operative phrase here, asking for contact info on van after van is probably the red flag for them. Narrow it down with Lynn to one or two that you're serious about buying then ask for names and numbers.
and then
everything changed
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Old 06-16-2008, 10:29 PM   #4
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SMB West worked for me

While I didn't end up going used, Lynn did provide very timely response and contact information when I asked for it.
When I didn't get response from a seller, she chased him.

It seemed to work for me. I only chased 2 before I decided to go new.


2008 EB-52, Quadvan 4x4, 6.0 PSD SOLD
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Old 06-17-2008, 01:36 PM   #5
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We purchased our SMB back in March. Though we did not buy through the SMB website we inquired about several and never had a problem getting contact info.

Bob in Tucson
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Old 06-17-2008, 04:45 PM   #6
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Ditto. Call Lynn directly. I bought mine used through the site and it was an excllent experience.

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Does anyone really read this stuff other than surfgeek?
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Old 06-18-2008, 10:53 AM   #7
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Lynn was awesome when I bought mine and then offered a professional service when I thought I wanted to sell.
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Old 06-24-2008, 10:47 PM   #8
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SMB West

Lynn Joseph is the go-to-person there. We have had GREAT service from her. The name of this blog has not been our experience in the least. Sorry your experience was different.

Peacemakerpete in Spokane
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Old 06-26-2008, 03:03 PM   #9
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Lynn at Sportsmobile provided me every little bit of info that was available to her when I was shopping for a SMB (including contact info). I was plesently suprised just how helpful everyone at SMB wsa before, during and after my purchase (even though I ended up buying used from a different source). SMB West support is as good as it gets, in my experience.
It takes a village to raise an idiot.
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Old 06-26-2008, 08:53 PM   #10
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After putting down the first $3K for our order on a new van, someone put up nearly the identical vehicle for sale on the SMB West previously owned site. I e-mailed my anguish to John Kalmbach who was shepherding our build. He was quick and gracious, more than willing to hold our sale in abeyance while I investigated the used van. After a looking into it further, I realized the used SMB lacked Starcool which was a non-negotiable item for us because we were headed for Texas, so we continued with the new van but I was incredibly impressed by the flexibility the company demonstrated.

'07 Ford EB50 PSD SMB $x$
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