A little Venting

bettyford · 03-30-2017, 02:40 PM

So after having great experience last month at SMB TX. And now that I'm living 2hrs away I was very excited to be able to return for more work.
I made a floating appointment with Zac for the first part of April to have my rear widows replaced along with the rubber gasket on my pop top.
I just called to set the date and was told this.
"Sorry we just had 21 rental vehicles dropped off and will not be able to get to you until some time in May."
I was shocked.. I explained I planned on being on the road for the month of May and June, per our plan to have the work done in April.
I asked, does it seem like good customer service to drop me like a hot potato because of bad planning on your part?
His reply was he talked it over with Paul the boss. And the deemed that since my repairs were cosmetic it was ok to bump me. For the larger costumer.

Really.

I own my company and would never do this to someone. I get the reason why they are doing it. But does that make it right?
Or am I once again wrong for expecting people to hold to their word. It just seems that a mans word isn't worth spit anymore, and everyone seems to act like its ok.

Yes I will change my own window and I will put the rubber gasket on myself, I will order the gasket from them cuz I have no other option.
This way I will have no exceptions and I can't get pushed to the side..

I deem this very unfortunate. It is a 2 hour job for them and will take me all day.
I find it hard to believe they couldn't fit me in. even though I was all ready planed, yet chose to bump me instead.
I will not be a returning customer.
Thanks for letting me vent and please feel free to comment or tell me to stop being a cry baby.
Im just pissed.

respectfully
Ron

Shaggy · 03-30-2017, 03:34 PM

Supply and demand my friend. When you're the only game in town it's easy to write the rules. Sorry you had a bad experience. I was just there as well, great people but very low on customer service skills. I'm from San Diego and it reminded me of walking into a surf shop rather than a super high end conversion company.

bettyford · 03-30-2017, 03:39 PM

Quote:

Originally Posted by Shaggy

Supply and demand my friend. When you're the only game in town it's easy to write the rules. Sorry you had a bad experience. I was just there as well, great people but very low on customer service skills. I'm from San Diego and it reminded me of walking into a surf shop rather than a super high end conversion company.

Funny I to am from SD. Now Rockport Tx.

Now I'm thinking of Roberto"s crane asada burritos.

Ron

86Scotty · 03-30-2017, 05:25 PM

That sucks Ron. I'd be pissed too.

EmMay · 03-30-2017, 07:23 PM

That's Poor Service and Poor Communication. It is no problem to hammer out your two hour job, the rest of those rigs will eat up a couple hours here and there anyways just in moving through the whole lot.
Paul, you choked on this one.
Every single job, no matter how small is crucial - How You Do Anything, Is How You Do Everything.
Your'e right to be pissed; now, however, move on.