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Old 04-19-2010, 05:31 PM   #1
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Bed Plate Leak

Had my 07 SMB in couple of months ago with an oil leak and they put dye in the oil and said their was no engine oil leak. They instead claimed it was my front differential breather tube, and they replaced/re-routed the hose (added a longer piece), charged me $125 and sent me packing. I was able to determine this was not the case, and took it back into them today with a leak that dripped from the bottom of the radiator fan housing and they now say that I do indeed have a bed plate leak. It is still covered under the 3 year/36,000 warranty and I also purchased the extended warranty for $2,500.

They told me to take the cab off with all the custom modifications it will be 8 hour and $700 that I need to pay personally. I'm trying to visualize just what modifications they are talking about to take the cab off - I'm going to get the service manger to give me a list.

I have read the posts that talked about an allowance for "access time" (was wondering how much they are allowed for "access time") and was trying to get any advice regarding the $700 figure they are quoting me that I have to eat and what others might think.

Any help appreciated as it is scheduled to go into the shop on April 28.

I did see advice from other posts that recommended having them clean the EGR valve while the engine is out and I will have them do this - any other suggestions - don't think I need the stronger bolts and head gaskets, I don't have the SMB chipped nor do I tow and the engines are detuned versus the pickups.

Thanks in advance,

Scott
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Old 04-19-2010, 06:44 PM   #2
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Re: Bed Plate Leak

TALK TO SPORTSMOBILE FIRST.

If nothing else, have SMB get you in touch with Jay Minto from Ford, who hopefully will be able to set your dealership straight.


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Old 04-19-2010, 07:32 PM   #3
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Re: Bed Plate Leak

What is a "Bed Plate"?
Why would one have to pull an engine on a 2007?

Get your $125 back for the leak that they did not fix and go someplace else!
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Old 04-19-2010, 07:35 PM   #4
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Re: Bed Plate Leak

Ditto, Jay Minto first.

Once you've got the real details, insist on talking to the service manager.

If that doesn't work, find a new dealer. No doubt you've read my post which includes that I heard Burt Ford got sued into closing for refusing to work on modified vehicles. I haven't found an article to go with it, but it came from my "real" diesel mechanic when talking about where to get the van serviced.

I also spent months in Tucson getting my $100 back from a Ford dealer for not fixing my engine light problem repeatedly. It took lots of personal appearances and constant calls.

Good luck!
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Old 04-19-2010, 08:16 PM   #5
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Re: Bed Plate Leak

Where are you taking your Van. Is it Broadway Ford in IF? If you like one of my best friends owns Auto Diesel here in Jackson Hole and he knows our Vans, he would be someone to ask and maybe have him take a look. I will call him tomorrow and ask him what he thinks. I understand you have the warranty but sometime it better to pay a little and have it fixed right. and your just down the street.
pm me if you like.
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Old 04-19-2010, 08:26 PM   #6
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Re: Bed Plate Leak

I had a bed plate leak on our 2007 6.0 PSD, SMB 4x4. It was fully covered under warranty, did not cost me a penny (except that the Amsoil oil change I did a month beforehand was for naught). They do have to pull the engine to fix this problem and our van was in the shop for about 1 week. No problems with the SMB 4x4 conversion. The work was done by Kearny Mesa Ford in San Diego, CA.
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Old 04-19-2010, 10:00 PM   #7
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Re: Bed Plate Leak

When my 06 was in for several weeks in December for the bed plate leak and a HPOP leak, lots of complaining about the conversion making it difficult to complete the task, but no extra charge. They would not use my Amsoil oil either.

In February after another 19 day tear down to discover the same HPOP problem, a different Ford dealer, documented every extra step it took to perform the repair. A rather detailed list, I must say. They claimed the conversion was the cause for the added weeks in the shop. The dealer did request and receive a visit from the Ford Western Regional Service Manager to inspect the van. Again, no extra charge.

After the last repair, the compressor, high idle feature and back up camera were non- functional. The turbo exhaust down pipe now rubs against the dog house. After a Sunday afternoon of work in the driveway, everything is now connected and functional. The exhaust vs. doghouse is still a puzzle.
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Old 04-19-2010, 10:01 PM   #8
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Re: Bed Plate Leak

Seriously? You are actually considering taking your SMB back to a dealership that was not capable of identifying an oil leak and letting them pull your engine? You can't force them to do a good job. Seems to me they have clearly told you they won't.

I would try to get my money back, but consider it a cheap lesson learned and be thankful they didn't get a chance to screw anything else up on my van (see above post for one of many examples). In this economy, they should be happy for the work. If they are complaining about getting the work, good luck getting their best effort.

Bottom line: trust is required in two areas - competence and honesty. From what you have described, they have blown both. RUN!
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Old 04-19-2010, 10:19 PM   #9
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Re: Bed Plate Leak

FWIW, I've had my engine pulled twice for the bed plate and no complaining of the conversion either time. They did mention that they couldn't take the body off as they normally would to get to the engine, so had to do a tear down of the front of the van and pull the engine out that way. Both times were covered under warranty.

I'd find another dealership.

Phil
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Old 04-19-2010, 11:30 PM   #10
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Re: Bed Plate Leak

Quote:
Originally Posted by pjpvi
FWIW, I've had my engine pulled twice for the bed plate and no complaining of the conversion either time. They did mention that they couldn't take the body off as they normally would to get to the engine, so had to do a tear down of the front of the van and pull the engine out that way. Both times were covered under warranty.

I'd find another dealership.

Phil
Yep, same as Phil....just had it done. Cost me 100 bucks. They even saved the amsoil but I had it changed anyway. Not worth not changing the oil (less than 1 month old) because what can be in it after the work.
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