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Old 09-06-2013, 07:12 PM   #1
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Ford Regional Service Rep - how to contact

Anyone have experience contacting a regional rep here in California to escalate to, how do you go about it? Having a bad couple weeks with North Bay Santa Cruz Dealer. Main issue - van has had ~20 P0299 faults in the past year, they could not find anything, charging me $300+ for their effort, say turbos are not covered under warranty, could be the air filter, poor maintenance. Even denied that Ford has had turbo issues on the 6.0 at one point, un-fing believable. Had to pay need the van back.

Thanks,
Jim
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Old 09-07-2013, 08:49 AM   #2
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Re: Ford Regional Service Rep - how to contact

Contact Jay Minto at Towne Ford in Redwood City ((650) 562-2225). He is the Fleet Manager who works with SMB West and has helped me and others with such problems.
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Old 09-07-2013, 09:10 AM   #3
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Re: Ford Regional Service Rep - how to contact

1-800-392-FORD will reach Customer service.

Mike
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