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11-09-2010, 01:58 PM
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#1
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Senior Member
Join Date: May 2009
Location: Tetonia & Pocatello, ID
Posts: 114
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Warranty Claim Rejected - Rear U Joint
Had the rear U-Joint that connects the rear drive shaft to the rear differential replaced as it was shot and when questioned was told that it would not be honored under the 100K - 5 yr engine and drive train coverage as it was modified and is a 4x4. I argued that it was the stock Dana axle (LSD), U-Joint and rear drive shaft and shouldn't be denied just because it is hooked up to a Atlas T-Case, but they wouldn't cover it.
Just checking to see if this makes sense to any of you guys?
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11-09-2010, 02:15 PM
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#2
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Site Team
Join Date: May 2007
Location: Southern New Mexico
Posts: 10,177
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Re: Warranty Claim Rejected - Rear U Joint
If you are talking about the standard Ford warranty, not extended warranty, the 5 year 100,000 miles is NOT a powertrain warranty, it is the warranty on the diesel engine. The remainder of the powertrain has far less warranty coverage (off the top of my head, I think the transmission is covered for 36,000 miles).
Herb
__________________
SMB-less as of 02/04/2012. Our savings account is richer, but our adventures are poorer.
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11-09-2010, 02:42 PM
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#3
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Senior Member
Join Date: May 2009
Location: Tetonia & Pocatello, ID
Posts: 114
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Re: Warranty Claim Rejected - Rear U Joint
Need to correct that prior post of mine, it should be covered under the Powertrain 5 yr/ 60,000 mile Limited Warranty - but they refuse as stated above, because of the 4x4 modifications - yet I can't see how that applies to the rear u-joint on the rear axle/rear differential?
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11-09-2010, 02:57 PM
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#4
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Site Team
Join Date: May 2007
Location: Southern New Mexico
Posts: 10,177
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Re: Warranty Claim Rejected - Rear U Joint
OK I can see your frustration, and no, that doesn't sound right to me. My point was that depending on your mileage, it may be a moot point anyway.
Jay Minto has been one of the best advocates for SMBs when it comes to Ford warranty claims. I'd give hime a call or shoot an e-mail.
Note to self: next Ford I buy, I'll contact Jay first.
Herb
__________________
SMB-less as of 02/04/2012. Our savings account is richer, but our adventures are poorer.
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11-09-2010, 03:41 PM
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#5
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Senior Member
Join Date: Feb 2008
Location: Normandy Park, WA
Posts: 364
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Re: Warranty Claim Rejected - Rear U Joint
I can't speak for the '07 but on our '08 SMB West replaces the rear drive shaft when they do the 4x4 conversion. Because of the transfer case they have to shorten the drive line. This is probably why Ford is refusing to cover it.
Cheers,
John
__________________
'08 SMB 4X4 6.0PSD EB 50 (96K)
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11-09-2010, 03:45 PM
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#6
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Senior Member
Join Date: May 2009
Location: Tetonia & Pocatello, ID
Posts: 114
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Re: Warranty Claim Rejected - Rear U Joint
John is exactly right, rear drive shaft has been shortened to accommodate the 4x4 conversion - looks like no warranty coverage from Ford - could have been worse, parts and labor were only $200.
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11-09-2010, 07:33 PM
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#7
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Senior Member
Join Date: Jul 2010
Location: BC Canada
Posts: 427
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Re: Warranty Claim Rejected - Rear U Joint
Hopefully now they put in one that has a grease fitting, unlike the factory original.
Maybe if the van has been lifted the increased driveline angle and ujoint stress caused the failiure and that is Ford's reasoning.
__________________
"there is neither science nor fact prevailing here" - vlamgat
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11-09-2010, 07:42 PM
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#8
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Senior Member
Join Date: Jan 2009
Location: Corvallis, OR
Posts: 5,300
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Re: Warranty Claim Rejected - Rear U Joint
I'm pretty sure the Power-train warranty does not include U-joints. Even if it did, the driveline angles are not longer within stock spec, and therefore would not be covered.
__________________
2000 E450 dually V10 wagon
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11-09-2010, 11:27 PM
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#9
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Senior Member
Join Date: Jan 2008
Location: Clovis, CA
Posts: 200
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Re: Warranty Claim Rejected - Rear U Joint
SMB has a 3/36 warranty on the 4x4 system they install, you might want to check with Heber if you're within the warranty period.
John K.
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