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Old 02-25-2015, 10:37 PM   #1
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Nothing but good things to say about Fox shocks

After severely abusing my van on a six week road trip, including hour after hour of high speed washboard roads in Death Valley, one of my rear shocks began to leak, so I sent both of them back to Fox for inspection and repair. Within about a week, both were totally rebuilt and shipped back to me and included new stems and mounting hardware, all at no cost! I later called Will in their service department to see what he thought may have caused the problem. He spent quite a bit of time explaining how the shocks are assembled and said he felt it may have simply have been a defective o-ring. What a nice guy! The shocks were installed as part of Ramsey's RIP and made a huge improvement in the van's handling. All in all, they have proven to be one of the best improvements in the van, and are backed by one of the best customer service departments I have come across....
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Old 02-25-2015, 11:31 PM   #2
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Re: Nothing but good things to say about Fox shocks

When I stopped by FOX to check on them and see what had gone wrong, I was too late. Even though they had arrived the afternoon before, they were already rebuilt and on the shelf ready for shipping.

FOX has always taken very good care of us and our customers.

One word Jeff - Slow down!
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Old 02-26-2015, 12:21 AM   #3
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Re: Nothing but good things to say about Fox shocks

Quote:
Originally Posted by BajaSportsmobile
One word Jeff - Slow down!
I was just following Claude. The guy is like the energizer bunny, he just keeps going and going and going, and nothing is going to stop him. On the last day in D/V, on the way to the dunes, I actually lost it a bit after 2 weeks of washboard, I didn't think I could go another five feet. He stopped, and convinced me to keep going, which I did after a lunch break and a beer (in the middle of the road no less). On my own I probably would have turned around and missed a spectacular camping spot. By then though, my shock was probably already toast..............
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Old 02-28-2015, 07:22 PM   #4
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Re: Nothing but good things to say about Fox shocks

Washboard is a pain. We've found you have to go either 15 mph or 60mph.
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Old 02-28-2015, 07:50 PM   #5
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Re: Nothing but good things to say about Fox shocks

Quote:
Originally Posted by oclv
Washboard is a pain. We've found you have to go either 15 mph or 60mph.
You should only do 60 in a rental, not your own van..........
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