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Old 06-13-2012, 11:20 AM   #1
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Real customer service from SMB north

Hi;

I have had the need to call SMB north with questions about my 1982 unit and they have always found the right person for me to speak to.

Recently I went on their website to order the roof gasket, some stickers and tee shirts, and a few other pieces. I had no luck as the stickers were out of stock and the website wouldn't allow shipping to Canada.

I then called Nancy at SMB and she said, without hesitation, that I could email her a list and she would see what could be done.

I fired off the list and moments later she replied that she would get back to me.

The next day she emailed me that the entire order could be assembled at her office from various other SMB companies, and then shipped to me. Sadly they don't take credit cards so I sent her a money order with an extra $20 for shipping.

She then shipped the entire order to me, including filling out the customs declaration, without me having paid the entire shipping.

I got the order yesterday and I am impressed with every aspect of this transaction.

Oh, and she even shipped the out of stock stickers! And Pntyrmvd looks great in her new official tee shirt.

That is real customer service.

My highest regards to Nancy and SMB North.

Gavin
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Old 06-13-2012, 12:32 PM   #2
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Re: Real customer service from SMB north

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Old 06-14-2012, 11:30 AM   #3
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Re: Real customer service from SMB north

Hi;

Hmmmm....

Regards,

Gavin
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Old 06-14-2012, 06:44 PM   #4
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Re: Real customer service from SMB north

I will echo that. Nancy, Jim, and the entire SMB North team were nothing but amazing from my first call through my build, the delivery and even now, after having taken delivery month ago, she immediately helped when I called her earlier this week with a question.
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Old 06-21-2012, 12:45 PM   #5
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Re: Real customer service from SMB north

Quote:
Originally Posted by travelguy2500
I will echo that. Nancy, Jim, and the entire SMB North team were nothing but amazing from my first call through my build, the delivery and even now, after having taken delivery month ago, she immediately helped when I called her earlier this week with a question.
And I will echo the echo. As questions have popped up during the 10 months since the build, I've always received a response, quickly, each time. And an invite to stop by next time I go through the area and they'll check out the several minor issues that I have. Class operation, top-notch business.
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