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Old 12-14-2009, 10:27 PM   #1
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SPOT Satellite Messenger Recall

Forum Members:

I know several of the forum members own SPOT Satellite Messenger Units.

I received notification today that they are doing a "voluntary" replacement for certain units. The affected units are the SPOT 2 (the smaller/newer ones).

Apparently the messaging and battery capabilities are not within spec so they are replacing the affected units.

Below you will find the exact verbiage from the email they sent me. Again, they stressed that it only affects the smaller, SPOT 2 devices.

For my part, I'm returning mine since the whole purpose of buying the thing was for the "Oh SH@#&" button and if that doesn't work then its just more weight in the pack (unless I can eat it).

Good luck to all.

Quote from email:

"December 14, 2009

Dear Valued Customer,

Spot LLC is dedicated to providing the highest quality and best performance products to our customers, therefore,
Spot LLC will be conducting a voluntary return on any new model SPOT Satellite GPS Messenger (SPOT 2)
purchased since October 1, 2009. During recent testing, we discovered that some of the new SPOT 2 devices might
not meet battery and messaging operating specifications.

We highly recommend you return your product for replacement at your earliest convenience. Please visit
http://www.findmespot.com/exchange for complete details. Replacement product will be available in early 2010. Spot LLC
guarantees we will exchange your product free of charge and send your replacement unit when product is available.

This notice does not affect the original SPOT Satellite Personal Tracker (SPOT 1) devices. Customers can easily
identify the unaffected SPOT 1 product as it is clearly marked as the SPOT Personal Tracker. The operating condition
does not apply to any other SPOT products.

Sincerely,

The SPOT Team"
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Old 12-15-2009, 01:10 AM   #2
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Re: SPOT Satellite Messenger Recall

FWIW- Cabela's has them now---FREE after mail in rebate. I thought it was a misprint, but it's not!!
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Old 12-15-2009, 10:42 AM   #3
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Re: SPOT Satellite Messenger Recall

They're sort of like cell phones, in that all the real money is to be made on providing the service, not selling the product itself.


Herb
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Old 12-15-2009, 07:24 PM   #4
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Re: SPOT Satellite Messenger Recall

Quote:
Originally Posted by TwinStick
FWIW- Cabela's has them now---FREE after mail in rebate. I thought it was a misprint, but it's not!!
Please note that the unit being exchanged (SPOT 2) is not the unit being offered for free. That is the older model being discontinued. You can compare features on the findmespot website.

I have had my Spot 2 for 3 weeks so I guess it is going back. The 1 month service plan extension seems rather lousy assuming I will be without the device for at least that long. I have used it twice now for I'm OK messages and there has been no problem.

Pat
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