Originally Posted by c7train
CCV's customer service is second to none.
I agree my experience with CCV went from second to none. I did find Derek and his family to be very friendly and enjoyed my time at his place but not the work he did on my van. He and I evidently had very different ideas of quality work and materials and it was a big learning experience for me to make sure I investigate future work of the people I am considering using and get detailed itemized lists of parts being used.
The feeling is probably mutual but I wouldn't want them touching my van again after what I went through with poor quality materials, slipped schedules and hack work on the interior and electrical. I can't speak for his 4x4 conversions but I ended up paying someone local to redo my interior after the CCV stuff started falling apart and then rewired the van myself. They also installed a tank and exhaust for me and seemed to do a good job on them as they have held up fine.
People here on the forum seem to be happy with his tops and without complaints. Others also seem to be happy with other work he has done for them. Great for them and glad they didn't go through what I did. A few of us here feel differently and probably to be expected in some % of a business/customer experience. I feel it important to share my experience and opinion for future customers in hopes they do more research than I did and take better steps to ensure a better outcome.
Do you know what the CCV 4x4 conversion consists of? What axle, brakes and other compenents are they using. I don't recall reading or hearing about CCVs 4x4 conversions on the forum, not to say there aren't a lot of them out there. I would be sure to inspect other customers 4x4 conversions from CCV before jumping on board. I would also get a detailed list of every item they are installing like you would get from Quigley. Know what you are getting into and weigh that against the other vendors out there. Location and the ability to bring your van back for repairs is huge and something I underestimated with my original choice of CCV. Best of luck.