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04-12-2017, 03:12 PM
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#11
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Senior Member
Join Date: Feb 2013
Location: San Francisco/Nevada City
Posts: 3,769
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That's a bit disappointing. I guess you have no choice to go pick up that full float now.
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04-12-2017, 04:24 PM
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#12
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Senior Member
Join Date: Mar 2013
Posts: 4,234
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[QUOTE=boywonder;200811]Is there a rubber bung on the backing plate that you can pop off and adjust the star thingy with a screwdriver?QUOTE]
And it's Boywonder for the win. Yes, indeed there is a brake adjuster slot and adjuster wheel. In the beginning, I couldn't see one, but once I got the mirror out, there it was hidden away. A couple quick spins with a brake spoon and the rotor came right off. Thanks for the help Boywonder, not even my factory manual mentioned adjusting the parking brake.
__________________
Arctic Traveller
KC6TNI
2001 GTRV
Advanced 4wd
Agile Ride improvement package
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04-12-2017, 05:01 PM
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#13
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Senior Member
Join Date: Jul 2011
Location: TN
Posts: 10,222
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There sure are some winning customer service stories on the forum lately. Good luck man!
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04-12-2017, 05:18 PM
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#14
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Senior Member
Join Date: Nov 2012
Location: boise idaho
Posts: 2,625
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^^^ no kidding. garbage stories indeed.
artictraveller, are you still down in utah on vacation?
__________________
"understeer is when you hit the wall with the front of your car, oversteer is when you hit the wall with the rear of your car, horsepower is how hard your car hits the wall, and torque is how far your car moves the wall."
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04-12-2017, 05:38 PM
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#15
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Senior Member
Join Date: Aug 2012
Posts: 632
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Every axle that I've had worked on that went bad started with a noise in the first few hundred miles. Sometimes leading to a leak. Followed by a story by the shop as to why it will be fine. Ending with a rapid unscheduled disassembly in a few thousand miles on the side of the road.
Every axle/differential/gear change that has gone well was perfect when I drove away from the shop and was flawless for several hundred thousand miles. Or abused it shamelessly and it still was fine for a long time. These good axles seemed to always be worked on by a bearded man in a humble shop that had a lot of framed pictures of race cars and trucks, from the 70's 80's etc, signed with thank yous from the teams.
When I've had axles go bad I have never had any joy going back to the same shop. I recommend you find a bearded man within a reasonable distance to you and be done. Hopefully someone here on the forum can recommend you to someone they have had direct experience with success. From what you described that axle had something wrong with starting at the beginning. And I wouldn't go back.
Just my thoughts
-Eric
__________________
2005 SMB RB 4x4 6.0 PSD
A rocket on the pad is safe,
but it's not what rockets are built for.
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04-12-2017, 05:41 PM
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#16
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Senior Member
Join Date: Aug 2016
Location: Reno, NV
Posts: 1,420
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Dang...
Dynatrac in your future??
__________________
<br>
Tim - 2013 EB V10 Agile 4x4 SMB PH Ginger Army All Terrain Mobile HQ
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04-13-2017, 12:02 AM
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#18
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Senior Member
Join Date: Mar 2013
Posts: 4,234
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It was a good day today
Quote:
Originally Posted by arctictraveller
. Sadly, the new service manager refuses to discuss any assistance, and even refused to tell me who he reports to. That's pretty crappy customer service. .............
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If there is anything I have learned through out my life, it's that one shouldn't give up too easily. After writing the report above, I decided to try again and called a different number listed for customer service. I explained to the nice woman who answered the phone that I would like to talk to someone who has authority above the service manager. She put me on hold for a bit and came back to tell me the person I needed to talk to was in a meeting but he would call me back, and he did. When he called, he already had a copy of my service reports and asked me to tell him what happened. I told him the story, and explained that I had hit a wall with the service manager who refused to even discuss any help fixing the problem. He apologised profusly and told me they will always try to make the customer happy. He asked me to bring it in so they could fix the problems, and as long as no other shop had been inside, they would not charge me for the repairs. Then he asked me to tell him about my experience with the service manager. I told him my only complaint was his refusal to discuss helping with the repair and refusing to give me the name of his supervisor, otherwise he was quite nice. I suspect there will be some re-training in the near future. So, I'm happy to report that most likely I'll get my differential fixed (again) at no cost, and as soon as I straighten out the brake problems I'll take it in. Being persistant does pay off sometimes..........
__________________
Arctic Traveller
KC6TNI
2001 GTRV
Advanced 4wd
Agile Ride improvement package
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04-13-2017, 12:06 AM
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#19
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Senior Member
Join Date: Mar 2013
Posts: 4,234
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[QUOTE=JackTuppVan The Dana 60 [U]does not [/U]use a crush sleeve ,
pinion bearing preload is set with shims./QUOTE]
That's good to know. The service manager couldn't tell me that even though he had my service records in hand, including the part number for the seal, and I couldn't find that info in the factory service manual. Do you happen to know what the allowable axle end play is, I can't find that either. Thanks..................
__________________
Arctic Traveller
KC6TNI
2001 GTRV
Advanced 4wd
Agile Ride improvement package
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04-13-2017, 10:41 AM
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#20
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Senior Member
Join Date: Dec 2015
Location: Hillsboro, OR
Posts: 1,371
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I'm happy to hear your going to be taken care of. I was bummed to see that Randy's was giving someone a hard time as I thought they were supposed to be THE axle place.
__________________
2010 E150 5.4, E250 suspension, E350 springs, BFG KO2 265/75/16.
Google Sled Hockey - You won't be disappointed.
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