Ditto, I'm not sure where you're located or if it's remotely close to one of the 3 SMB locations but I'd be talking to someone there, and soon. You shouldn't be having leaks or a top that seats off center. As for the rattles, it's an RV. They all have some rattles that have to be worked out. Felt pads, etc. will help. Sometimes you just have to get creative.
FYI, my top favors the driver's side and I've always had to pull towards the right when lowering, but it's 20 years old. I wouldn't be happy about this issue on a new one. Good luck!