E350 Chime Fixed
Thought I would post a brief report about a problem I experienced and, fortunately, was just repaired under Ford warranty:
A while back, the "chime" that lets you know your lights are on or you left your keys in the ignition, etc., began to chime whenever the driver side door was opened. If you jiggled the ignition key slot, it would turn off, but go back on at the slightest bump. I was going to ignore it as just an annoyance but then I found myself leaving my lights on because I thought it was a false alarm. So, time to fix it. I went to my regular mechanic and he graciously reminded me the van was still under warranty and Ford should fix it instead.
So, I go to the local Ford dealership on 122nd in Portland and the service rep immediately started an argument with me, saying the recent stereo install had messed everything up, so it was unlikely they'd cover it. Worse, I was going to have to pay $100 for the privilege of finding that out and then more money for the repair itself. He refused to accept the fact that the chime went bad way before the stereo/alarm install. I was really taken back by his crappy attitude.
So I found another dealership - Northside Ford on Columbia Blvd - where they sell and service mostly trucks and vans. AND, they're close by, AND they have service hours till midnight!
I drop the van off. They call me and say, yep, it's that contact in the ignition that's broken. We see it all the time. We'll fix and pay for it, no problem. They got the part in same day and bam! Fixed.
The invoice says:
"Verified chime. Inspected steering column. Inspected contact, contact is broken. Only way to repair is to replace clock spring to replace damaged connector. Connector fits correctly and chime is no longer present."
Wayne is the service rep at Northside. I didn't get the name of the shop foreman who said it was absolutely a warranty issue. What a great experience. Attitude goes a long way with me. The freebie $400 repair was icing on the cake.
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"PhoTo" - 2014 Ford E350 5.4L RB - Agile 4x4 - CCV Poptop
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