Buji, I feel the same way. Honestly I'm avoiding calling them.
When I was there I both asked and insisted that they take the actual roof panels away from the top, as there is every indication that there had been water standing in the top between the panels. I even requested several times to see the progress, see for myself what was between the fiberglass and panels- somehow this was miscommunicated and they didn't seem to understand why I wanted to see for myself. The first time I went back they didn't have anything apart that I could see and the second time (after I was insisting seeing for myself) it was all back together by the time I got back there. They assured me there was nothing between the top and panels, but I have no reason to believe they really looked.
Here's what I gather they did- actually it's a bit like a crime scene, you can still see black fingerprints and smears wherever they worked.
Put the top up. Pull one bolt, inspect for water/rust on the shank. Put it back if OK, put a new one if it's corroded. They found 3 bolts this way and send me on my way. In doing this the whole top never comes apart, and the labor is less intensive. I gather they filled the bolts with silicone too as there are black strings on the sides of the top where they dripped while they were working.
So, the theory goes, I could get in there and up there and pull one bolt, silicone it to death, replace and silicone the cap edges all by myself. The roof doesn't come apart and as long as things are tight on one side of each bracket the opposite hole should be fairly easy to line up. The biggest logistical problem is getting high enough to silicone the bolts from the outside.... actually I don't know if they are nut up or nut down.
Personally I still want to find out what the heck is going on, and I don't think repeating what they did with 10x the silicone is really addressing the problem. The PO clearly had this problem since owning the van, and I think there is a real defective build here that will only be addressed by complete removal and possible replacement of the top.
Either way, I don't also want them to be able to say "Oh, well, you monkeyed with it, *that's* the problem." There is no indication that SMB has or ever would do this, but I'm having such trouble banging my head on the wall trying to convince them there IS a problem I don't want to have any chinks.
It's kind of more along the lines of "We're here for you, what seems to be the problem?" "Oh, that's not actually a problem. If there is anything else, we're here for you."
After all their initial tact was "It's just condensation."
So, option #2 is to have the van shipped there and back. It would save me taking time off and hopefully remove the pressure of a quick fix, but I wouldn't be able to really know what they're doing and they could just repeat the pull one bolt and send it back with a "everything is O.K. now
Option #3 is flat tow the Jeep so I'm not stuck at SMB all day
Option #4 is just go up there and haunt their waiting room again.
I thought about selling again, but my wife really likes it still and well, we're past the sweet spot where SMB has assured me there will be no more leaks and I believe it.
No matter what I feel like it's another financial bath I'm facing. Money for gas, money to ship, money for a hotel... another few K into the van because they couldn't fix it the first two times.
So, yeah, I'm putting off calling them.