Quote:
Originally Posted by 4MacFam
The guys at Aluminess are making another rack, it's in production now. I'll then be heading back to SMB North to get the racks swapped out. Both Aluminess and SMB have been working hard to get it fixed and done correctly. Glad I'm working with companies willing to take responsibility and stand behind their products.
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I had this exact same issue about 6 months ago. I bought a used 2008 built at SMB TX, ordered a custom full length rack after I picked up the van and they said they have a penthouse top onsight and build them from it.
When I received the rack it looked just like that. Except I told them BEFORE I drilled and installed it. I took a rubber mallet and bent the mounting tabs out like that and sent them pics of what it would look like installed and that I wasn't satisfied.
Ultimately Aluminess realized they were different top molds used, like the OP states, and made it right. They built and shipped a new rack and I shipped them back the old one at their expense.
The only pain for me was the wait and some scratches I created when trying to jam the wrong rack on the top when they reiterated that it would fit.
Weird thing is Aluminess QC didn't catch it again after just dealing with the issue just a few months earlier.