I can only comment on the customer service side of SMB-Indiana. I've been emailing Nancy back and forth for weeks now, asking tons of questions, and finally (just last week) sending her my first design idea. She has been very knowledgeable, helpful, patient, and professional the entire time. I even got a samples package sent to my house from them.
I'm still in the design phase for my SMB, but I'll be using SMB-Indiana as my "base" facility since they're the closest (geographically) to me. If Nancy is any indication of the employee standards at that facility, I will have no hesitations in using them to build my SMB.
I'm confident that each facility maintains a certain level of standards, since they all produce the same product label. I'm also sure that each facility probably has a niche in some way (like SMB-California doing 4x4), but in the end, their finished products still have to meet certain standards of craftsmanship, quality, etc.
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Dave
Homebuilt RV Project: Design Phase is 80% Complete! (but on hold until I win the lottery)
Ford E-350 EB w/ Cruiser Top, Flip-down "Gaucho" sofa/bed, custom cabinets, AGM batteries, solar panels, water heater, fresh/gray water tanks, sink, porta-potty....
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