Hi Willie Bill,
As of when we visited SMB Texas a year ago: they were a small shop staffed by Paul Meyer, an office manager, a foreman, and a team of builders. Paul handled all the sales interactions.
Overall, we give Paul and his teamtop ratings. There were some issues with follow through -- I expect solely due to short staffing rather than any intentional oversight.
We discuss our experience at SMB Texas here in the section "Choosing a Builder":
http://www.advanturetrek.com/2011/11/rvi-factory-visit/