Aluminus shovel problem

[charlie56]

Originally Posted by billwilson

Has anyone bothered to call aluminess for a fix?

Originally Posted by Ocsmb

I'll 2nd what bill Wilson said. Great service. You tell em a problem your having with their product and kenny will get right on it.

Yes, I contacted them when I first noticed back in 2010. I was told to add a shim to reduce the vibration. No offer to replace or permanently fix the problem. (I admit though I never did ask them to replace. Kind of old school about that, I expect people to make good on their own without being pressured. For that mater SMB has never volunteered to replace a flaw either.)

I general, I am happy with Aluminess parts and service, however I don't like their latching system for the swing-out arms. I think the design is flawed for off-road travel and have made that clear to them. Just my 2 cents.

[Tapatio]

Originally Posted by charlie56

I general, I am happy with Aluminess parts and service, however I don't like their latching system for the swing-out arms. I think the design is flawed for off-road travel and have made that clear to them. Just my 2 cents.

One of my latches broke. The spring that keeps the latch open broke, had to manually move the catch back with my finger. Luckily it failed in a closed position. Called Aluminess and asked if I could get a replacement and a spare. They obliged immediately. Keep the spare in my tool box now.

[BroncoHauler]

Originally Posted by Tapatio

One of my latches broke. The spring that keeps the latch open broke, had to manually move the catch back with my finger. Luckily it failed in a closed position. Called Aluminess and asked if I could get a replacement and a spare. They obliged immediately. Keep the spare in my tool box now.

Is this what you had to do? Was a simple replacement, I don't think Aluminess charged me for the replacement, but I can't be sure anymore.

viewtopic.php?f=13&t=710&hilit=+cartridge


Herb

[Tapatio]

Yes, changed out that cartridge. I bought my bumper last year so I assume I had the new version of the cartridge.