I have to give a big kudos to Linear Logic (ScanGauge) for incredible customer service and product support. I'm guessing I bought my ScanGauge around 10 years ago (+/-) and rely on it whenever I drive for speedometer and engine/oil temps. Over the last year or so a couple of the buttons were becoming increasingly non-responsive when trying to go between menus and a portion of the display would intermittently fade out.
I contacted them via their web site to see if there was a refurbish program (I fully expected to pay) and received the following:
Please send your ScanGauge into our office for a free repair!
Along with your unit, please include a note explaining what issues you are experiencing with your ScanGauge, what year(s) and type(s) of vehicle(s) the ScanGauge is plugged into, your contact information(phone number or email), and your return shipping information. Please send your unit to the following address:
If you have any other questions, please let me know.
Have a great day!
I was stunned, in a good way. I sent the unit in and received it back within 2 weeks (probably closer to a week) with a note that they replaced the circuit board, and firmware updated. No Charge.
I like to recognize exceptional companies. Linear Logic fits that category!