Any other time I've received a shipping notice, there was tracking info included. Nobody is answering the phone over there. I don't have answers, and I hope to hell this stuff doesn't show up at the wrong address or at an inappropriate time... cause it's gonna get ugly.[/QUOTE]
Well i didn't think it need to go this far but........
We are a small operation, myself a shop helper and my prego wife helps me with shipping lately. We don't have a automated system for shipping that gives out tracking info, it all has to be done manually.
As for these kits... they are made when ordered and getting shocks from fox is near impossible ( and they are 1 block from me, i can see ther building from mine.) luckily Agile off road has put in for there own part number for the fox van shocks to speed up the process.
We are trying to offer a quality product at a good price not attempting to give it to anyone in the rear. No one else offers what we do and we are not charging a premium for our service, we are hundred if not a thousand less then what some are offering, and most of the time our customer service is on point.
Its true i have been unreachable for the past 4-5 days as our family welcomed a new addition:
Yet today on Christmas Eve i come into try to take care of what i can because i do care about my customers. I have reached out to Paul aka highball to apologize about the communication error in shipping and lack of response but my family will always come first.
Thanks to all those who responded positively and we look froward to 2016.