2008 E-350 Build

[JWA]

Originally Posted by Highball

Not much to report other than my stereo/speakers/backup camera has been installed. I did find an email (in my spam folder) from WTD that the lift kit had been shipped.... to where and what's happening with it is beyond me.

There's a few things now that I've ordered for my van that have me feeling a bit void how it's handled on the other end... do they actually think everyone that buys this chit is willing to throw money their way and take it in the ass?? At any rate, it's been an eye opener for someone who does not have money and time to burn.

No bueno.

A bit frustrated are we? Certainly not poking fun at your misadventures with shipping issues as I've had my own with many an outfit, most especially those placed online. Despite having a "special notes" area on the order form seems no matter what we try to convey through those they're almost always ignored.

In the future I'd suggest making phone contact long before placing an internet order then repeating yourself at least twice---in short being somewhat of an annoyance. Sadly being your own fly in the ointment seems to make us memorable---even if its not that positive a memory they know us and seem to perform better.

As for WTD since they're members here did you contact them through SMB by chance? I've not seen too many complaints about them to date---would think they'd work a bit harder to get your parts to you.

Anyway hope all gets sorted out quickly and to your liking!

[DerPo]

Originally Posted by Highball

Not much to report other than my stereo/speakers/backup camera has been installed. I did find an email (in my spam folder) from WTD that the lift kit had been shipped.... to where and what's happening with it is beyond me. I provided a business address in attempt to streamline the process of where it will actually be installed and to knock some bucks off the shipping fee, but the email stated the shipping was the same as I was told it would be for residential. This is getting old in a hurry. Any attempt at getting a hold of WTD has been unsuccessful. Good times...

There's a few things now that I've ordered for my van that have me feeling a bit void how it's handled on the other end... do they actually think everyone that buys this chit is willing to throw money their way and take it in the ass?? At any rate, it's been an eye opener for someone who does not have money and time to burn.

No bueno.

Sorry to hear about your issues with WTD. Have you tried calling Jeremy?

[Highball]

Originally Posted by JWA

In the future I'd suggest making phone contact long before placing an internet order then repeating yourself at least twice---in short being somewhat of an annoyance. Sadly being your own fly in the ointment seems to make us memorable---even if its not that positive a memory they know us and seem to perform better.

As for WTD since they're members here did you contact them through SMB by chance? I've not seen too many complaints about them to date---would think they'd work a bit harder to get your parts to you.

The order was made over the phone. No contact was made or will be made with WTD through this site for my order. But thanks for the sage advice.

Originally Posted by DerPo

Sorry to hear about your issues with WTD. Have you tried calling Jeremy?

Indeed I have... no dice.

[86Scotty]

Originally Posted by Highball

There's a few things now that I've ordered for my van that have me feeling a bit void how it's handled on the other end... do they actually think everyone that buys this chit is willing to throw money their way and take it in the ass?? At any rate, it's been an eye opener for someone who does not have money and time to burn.

No bueno.

I think what you speak of is called capitalism.

What parts are you speaking of specifically?

[mikracer]

Someone mentioned in another thread that Jeremy and his wife/gf/significant other just had a baby. Maybe thats why he's harder to get a hold of right now? Hope you get everything resolved.

[Highball]

Originally Posted by 86Scotty

I think what you speak of is called capitalism.

What parts are you speaking of specifically?

What I'm talking about points to a poor business model/practice. I believe if you pay a premium for a product, the customer service should be on par with it. The sofa bed and the spare tire rack orders were the other ones that have me feeling like it's going to unfold the same way... we'll see.

Originally Posted by mikracer

Someone mentioned in another thread that Jeremy and his wife/gf/significant other just had a baby. Maybe thats why he's harder to get a hold of right now? Hope you get everything resolved.

Any other time I've received a shipping notice, there was tracking info included. Nobody is answering the phone over there. I don't have answers, and I hope to hell this stuff doesn't show up at the wrong address or at an inappropriate time... cause it's gonna get ugly.

[JWA]

Originally Posted by Highball

What I'm talking about points to a poor business model/practice. I believe if you pay a premium for a product, the customer service should be on par with it. The sofa bed and the spare tire rack orders were the other ones that have me feeling like it's going to unfold the same way... we'll see.

Any other time I've received a shipping notice, there was tracking info included. Nobody is answering the phone over there. I don't have answers, and I hope to hell this stuff doesn't show up at the wrong address or at an inappropriate time... cause it's gonna get ugly.

Comments like these are but one reason I left the "consumer" or "customer" business many, many years ago---unrealistic expectations borne more from assuming one vendor's entire world revolves around just one order or person.

Its a bit sad Highball doesn't or didn't realize/accept SMB products aren't of the cookie cutter type, must be produced as orders are placed in if for no other reason than they're essentially custom parts, the volume/demand is relatively low, the parts or items not available anywhere else.

Claiming bad business model for a small operation and veiled threats "there's gonna be trouble" show WTD might be better off refunding this order and avoiding a world of continuing complaints once the order is received. Discontent with small job shops often times comes down to "customer" not fully understanding or researching what's being purchased, their guesses or assumptions substituted for knowledge.

So instead of talking this through with WTD it seems better to bad mouth them here. With a new baby, Christmas upon us with all that entails its not the time of year to be impatient and snarky towards smaller businesses in an ad hoc industry trying to keep "customers" happy, an impossible and thankless task from time-to-time.

Good gravy I'm sooooooo glad I only deal with professionals these days--life is so much better after shucking "consumers"!

[DerPo]

I think this falls under "Amazon Prime syndrome" where everything comes within 72 hours of being ordered.....

[WeldTecDesigns]

Any other time I've received a shipping notice, there was tracking info included. Nobody is answering the phone over there. I don't have answers, and I hope to hell this stuff doesn't show up at the wrong address or at an inappropriate time... cause it's gonna get ugly.[/QUOTE]

Well i didn't think it need to go this far but........

We are a small operation, myself a shop helper and my prego wife helps me with shipping lately. We don't have a automated system for shipping that gives out tracking info, it all has to be done manually.
As for these kits... they are made when ordered and getting shocks from fox is near impossible ( and they are 1 block from me, i can see ther building from mine.) luckily Agile off road has put in for there own part number for the fox van shocks to speed up the process.
We are trying to offer a quality product at a good price not attempting to give it to anyone in the rear. No one else offers what we do and we are not charging a premium for our service, we are hundred if not a thousand less then what some are offering, and most of the time our customer service is on point.
Its true i have been unreachable for the past 4-5 days as our family welcomed a new addition:



Yet today on Christmas Eve i come into try to take care of what i can because i do care about my customers. I have reached out to Paul aka highball to apologize about the communication error in shipping and lack of response but my family will always come first.

Thanks to all those who responded positively and we look froward to 2016.

Merry Christmas
Sincerely
Jeremy Johnson

[WhitH]

Jeremy,

Congratulations on the new addition! I applaud both your dedication to both your family and to what appears, at least to me, to be a sincere effort at growing a small business and making a solid product. I've been doing the same thing for several years and sometimes there are bumps along the way and people get unhappy and things are hard. All you can do is all you can do and sometimes life happens (literally in this case). Keep fighting the good fight and have a wonderful Christmas with your growing family.

Whit