That is quite unfortunate---sorry to read about them only after the fact. Equally sorry Haywood Photos had to endure all that BS from them!
Please know I have no directly dealing with Fiberine ever, they're the only west coast top supplier I am aware of currently.
I did contact them quite a while ago and was a bit concerned at their lack of follow through and promises to send photo examples of their optional features. It was only then I realized they were a small shop. I'm all for small businesses but not if they behave as detailed in the above link.
Grain of salt with my OP though---just vendors I've contacted, never used so far.