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Old 09-06-2013, 08:12 PM   #1
Join Date: Nov 2009
Posts: 49
Ford Regional Service Rep - how to contact

Anyone have experience contacting a regional rep here in California to escalate to, how do you go about it? Having a bad couple weeks with North Bay Santa Cruz Dealer. Main issue - van has had ~20 P0299 faults in the past year, they could not find anything, charging me $300+ for their effort, say turbos are not covered under warranty, could be the air filter, poor maintenance. Even denied that Ford has had turbo issues on the 6.0 at one point, un-fing believable. Had to pay need the van back.


2010 E350 RB 6.0 Diesel
SMB 4x4 PH
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Old 09-07-2013, 09:49 AM   #2
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Location: Newark, CA
Posts: 795
Re: Ford Regional Service Rep - how to contact

Contact Jay Minto at Towne Ford in Redwood City ((650) 562-2225). He is the Fleet Manager who works with SMB West and has helped me and others with such problems.

'01 Ford EB50p Quigley 4WD
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Old 09-07-2013, 10:10 AM   #3
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Location: Washington - Ridgefield
Posts: 4,726
Re: Ford Regional Service Rep - how to contact

1-800-392-FORD will reach Customer service.

SOLD04 EB350 Custom Floorplan
6.0 PSD 4.10 Posi
Salem Kroger coil spring 4wd
SMB Trailer w/AT Air Suspension
Alaska to Key West, Labrador and more
130685 miles 16.65 mpg average

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2015 VW GTI
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