Heck, I'm an Admin here and I don't even own a van, let alone an SMB.
FWIW, if I were a Vendor here or elsewhere, I wouldn't spend my time responding to threads on any forum. There are far too many instances where business owners are 'held hostage' by people complaining about products or services. I think that Yelp is a good example. Started off with the greatest of intentions, but soon people weaponized it to get free or discounted services if they posted (or just threatened to post) bad reviews.
SMB-less as of 02/04/2012. Our savings account is richer, but our adventures are poorer.