You schedule it throught the company, they come to you and install it. All included in the price. The price includes two "keys" but you can buy more if you want. I think it took the guys two hours to install it, not bad for a van, and a lifted van at that. The lift definitely doesn't make things easier to work on, unless it's under the van that is. Come on by and check it out if you want.
SMB-less as of 02/04/2012. Our savings account is richer, but our adventures are poorer.