Originally Posted by JoeH
that's a strong accusation. Sounds like you have a beef with SMB West that I am unaware of.
lie (l?) n.
1. A false statement deliberately presented as being true; a falsehood.
2. Something meant to deceive or give a wrong impression.
I'm pretty sure that's exactly what I meant. Unless SMB has changed their policies, they do nothing to protect or represent the buyer. I would go so far as to say SMB doesn't even advise the buyer, because they only pass on unverified information, in my experience anyway.
I don't have a beef with SMB, but I was under the mistaken impression (at the time) that their involvement ensured some level of assurance, that my purchase would go as smoothly as yours did. Their involvement did no such thing, and doesn't now, again unless they've changed something. They certainly acted as if they knew and disclosed everything about the SMB I was intending to purchase.
The point is, nobody told me different- so I was shocked and rather inconvenienced upon showing up to a vehicle not as described with mileage not as indicated. SMB told me directly the vehicle was pristine and it wasn't. I had their verbal assurance about the quality and state of the vehicle, and those things were misrepresented. I don't remember specifically if the said the engine was checked, but I certainly had the impression the van had been inspected by a knowledgeable mechanic. That's the main thing I want people to understand about their used department- they don't know, but they act like they checked over the vehicle themselves.
And while "pristine" is a debatable condition, the 1500 extra miles was not. On the spot I called SMB to get advice, thinking... I don't know what, that they would acknowledge the discrepancy? Their response was basically "1500 miles doesn't matter", which make sense in retrospect since it's not like they actually had the van inspected at x
It only got worse when I drove away and the CEL came on. To my knowledge there was no check or service required, I certainly wasn't made aware of any. That's my
fault of course, but I did assume that SMB wouldn't represent a vehicle with known engine problems. Several other things were evident in retrospect as well, such as SMB finally admitting they'd warrantied the leaky top.
Obviously SMB isn't going to advertise any shortcomings of their used sales service, but that leaves the lingering impression that as a buyer you're somehow better off going through them, which certainly wasn't my experience.
Originally Posted by saline
Everyone is pooping all over this guys For Sale add!
That's very true, I'll work on that shortly.