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Old 05-14-2009, 08:12 AM   #1
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Location: Seattle
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SMB West service

I had a few simple questions about my 2005 SMB 4X4, so I went to the SMB website, clicked on "contact us" and fired off an e-mail. The next day I had a phone call, not an e-mail reply, but a phone call from Heber Ramirez, the guy in charge of the 4X4 conversions at SMB West, with the answers to my questions. That's what I call service!


2005 SMB RB 50 4X4 w/ a 6.0 PSD
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Old 05-14-2009, 09:08 AM   #2
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Re: SMB West service

Yeah Tom, I've found SMB West to be a great outfit and think Heber is the best. He's helped me out a bunch.

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2007 RB50, 6.0
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Old 05-14-2009, 07:08 PM   #3
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Re: SMB West service

I got to visit with some of the SMB-West people yesterday, and I concur that customer service is very high on their priority list.

Methinks that they are doubly attentive in these moments because the economy has hammered their potential customer base.

Do yourself and them a favor and make your new SMB order now.

Esmi Heldo
2006 Sprinter 140" low roof partially converted to home-grown SMB
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Old 05-14-2009, 10:47 PM   #4
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Re: SMB West service

Prior to the economy being like this, SMB West has ALWAYS given great service to new owners, used owners, and SMB enthusiast. All of the SMB crew are always very helpful on any situations. Peter, Jonathan, Jeff, Greg , and the rest of the crew from the Front office to the service crew are awesome to speak to. We hope SMB West will punch through these tough economic times, because we would love to order our 2nd SMB in the distant future.

Ray and Ruby

"I do, cellularSTEVE" :o)
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