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-   -   Terrible fitting penthouse top (https://www.sportsmobileforum.com/forums/f9/terrible-fitting-penthouse-top-21080.html)

BrianW 03-29-2018 07:08 PM

Quote:

Originally Posted by Vanimal (Post 224582)
Safari Condo in Quebec makes a very nice product from what Iíve seen. I recently checked with them they have three.



Yes I called to confirm. They do not do Frogs, I mean Fords.



Brian which style and manufacturer do you have and can we get inside pics?


I have a Sportsmobile Penthouse top. Iíve just seen Safari Condos in campgrounds here and there. Mostly US East Coast and Canada.

Sunnyday 06-26-2018 05:12 PM

***Update***
 
***Update*** First off, if you're reading this post because you're thinking of having a top put on your van and doing some research let me tell you DON'T GO TO THESE GUYS!
Went in to Sportsmobile West today to have the issues addressed from the post below. After trimming the bottom profile of the top and attempting to make the best of a product that clearly doesn't fit well, and shouldn't have been used, the tech pulls around front to send me on my way down the highway. There's two rivets in the back used to secure the bottom trim piece to the top. One of them is missing and the guys tools are still on the top of the van. Also, only two of the three latches are latched. He pulls it back in and puts the rivet in. I head down the road and while at the gas station realize there's a head showing on the other rivet, but it's broken off and the trim piece is loose. Took it back to have the second rivet put back in. This on top of waiting an extra hour and a half in the waiting room, as they forgot I was there. Pretty hard to believe just how bad these guys are. An absolute joke. I related my whole experience to the head of the installation dept, who is a nice guy, but when you pay for a product and service before it's installed they already have your money and it's pretty much up to them what kind of product and service they'd like to install/offer. If I was to do it over again I'd go to one of the few other companies offering something similar, or just stick with the normal top. Maybe they do better work on the $120,000 full builds, but the top only installation most definitely has a "turn 'em and burn 'em" feel to it.

Twoxentrix 06-26-2018 05:58 PM

VERY unfortunate that this is the end result - I feel your pain. That kind of experience certainly leaves a bad after-taste...that lingers. Continue with your projects & enjoy the accompanied experiences as intended.

86Scotty 06-26-2018 10:44 PM

I agree. That sucks. Itís not the way it should be.


Sent from my iPhone using Tapatalk

REF 06-27-2018 02:08 AM

Nope, almost looks like they used a top that had been trimmed poorly and was kept around only if they didnít have any other options or in your case, to drop it on a top only job. Iíd get them to install a whole new top, thereís no repairing that one or ďmaking it rightĒ with ďadjustmentsĒ.


'03 Ford E350 7.3L Diesel
SMB RB50 w/CCV top
Quigley 4X4 w/Deavers & Agile RIP kit

Sunnyday 06-27-2018 07:49 AM

It was explained to me that the company they get the tops from damaged their Ford RB mold when moving into a new factory. SMB is and was aware they now get defective tops for this model and have been trying to discontinue the Ford E series tops, but "the demand is just too high". I'm standing there dumbfounded as this is explained to me, as if it's not their fault. Why does this translate to the customer being stuck with a very expensive defective product? Terrible company all around.

REF 06-27-2018 08:14 AM

That is quite unfortunate, and a bit shocking to hear that they not only were previously aware of the issue but still took your money, went ahead with the install and then pretended to try and fix it when you brought the issue to their attention?!?
Iím not a litigious kind of guy, but if they donít make this right somehow, perhaps purchasing a top and bringing it in from another location, Iíd say youíve got a case on your hands, might be good to put them on notice to see what they do.
In any event, buyers beware! Thanks for bringing this to our attention, I hope they donít try to pull this shit with anyone elseís hard earned cash(or otherwise.....;)


'03 Ford E350 7.3L Diesel
SMB RB50 w/CCV top
Quigley 4X4 w/Deavers & Agile RIP kit

dixoncj 06-27-2018 01:11 PM

Quote:

Originally Posted by rallypanam (Post 220931)
I think the main takeaway (on anything) but in particular with these two instances of sub-par work from both SMB and CCV is.. don't leave with your van if it's not done correctly.

It's a pain, but you're much better off getting a motel for a few days or flying home and coming back in a week or two than having to either go back, or try and have them compensate you for doing the work on your own.

Essentially, once you've paid the vendor for a half assed job, and they don't have your van anymore, you have a lot less leverage.

I don't post here much, but THIS. I made this mistake with a van from another vendor (not SMB) once.

Once.

GAR 06-27-2018 02:20 PM

Quote:

Originally Posted by Sunnyday (Post 229924)
It was explained to me that the company they get the tops from damaged their Ford RB mold when moving into a new factory. SMB is and was aware they now get defective tops for this model and have been trying to discontinue the Ford E series tops, but "the demand is just too high". I'm standing there dumbfounded as this is explained to me, as if it's not their fault. Why does this translate to the customer being stuck with a very expensive defective product? Terrible company all around.

Time to file a complaint.
https://oag.ca.gov/consumers
https://www.bbb.org/consumer-complai...nt/get-started

And if that does not get your issues resolved to your satisfaction, seek legal counsel.
https://sanfordheisler.com/consumer-fraud-lawyers/

SMB West needs to be put on notice that “being nice” Vs “doing the job paid for”, is not going to be tolerated. Often times a simple letter from a lawfirm is all it takes to get a company rolling in the customer satisfaction direction.

Gar

Vanimal 06-27-2018 04:02 PM

As I have stated before I do not like SMB. Just the mere arrogance displayed in his video of his product. It is one thing to be proud of your company and another to be cocky as if no one else can match their product!! Well the chickens have come home to roost (been a few already). This is where they get you!
You live 16 hours away, they know that, they have their new production going on while trying to make a quick buck on the outside top installs, so one will loose oversight. Trying to capitalize on the recent popularity of the market but not bringing up production or employment to meet these demands. EQUALS BAD service especially from a cocky manager! I am glad I am doing my own, I always end up doing my own because of nightmares like this. In the end all the corrective service will be futile because of your loss time and patience. Just like Colorado camper did and then ventured into it I may follow but only one van at a time! I have three new Fiberine tops already and buying all the laying around ones I can find!

shadetreevanman 06-27-2018 04:09 PM

Quote:

Originally Posted by Sunnyday (Post 229924)
It was explained to me that the company they get the tops from damaged their Ford RB mold when moving into a new factory. SMB is and was aware they now get defective tops for this model and have been trying to discontinue the Ford E series tops, but "the demand is just too high". I'm standing there dumbfounded as this is explained to me, as if it's not their fault. Why does this translate to the customer being stuck with a very expensive defective product? Terrible company all around.

It would be one thing if they notified you PRIOR to purchase and let you decide if you wanted to proceed, perhaps at a discounted price... but to fraudulently sell you a known damaged top, tweak it, wait for you to complain, and then try to tweak it some more, and then rationalize their actions as normal, it is unconscionable.

Sorry man, I would be ballistic. I strongly urge you to pursue satisfaction on this. Thanks for the warning. A buddy of mine was thinking of contacting them regarding an install. I'll have to show him your pictures.

As Vanimal stated, these types of events make me glad to be an avid DIY'er.

Good luck.

Dogmobile 06-27-2018 06:24 PM

I just had SMB West replace the canvas on my 2000 Ford EB a week ago, and I had a similar experience regarding quality control. Everyone there was very nice, but the quality of the work was a bit lacking.

Examples:

- Top latched down crooked
- Gobs of sealant stuck to the counter top
- Numerous screws and washers littering the floor
- Wiring left dangling
- Top bungee improperly threaded

Mindful of this thread, I was outside in the lot reviewing the work before leaving, when an employee came running out with some of my personal items they'd removed from the van to do the install. Well, nice of them to remember!

I asked him to address the dangling wiring. He looked worried but agreed to try. He would poke it a bit, then say "Good enough?" I had the strong impression that he was just a poor grunt who regularly got yelled at for not working fast enough. Just a guess, but that was the vibe he gave, so when it got to the point I thought I could handle the rest myself, I let him go. As I was finishing up, the shop foreman happened to walk by and I mentioned the items above, thinking he might want to know, but his only response was to wish me a good weekend. Hmmm, okay.

The kicker came two nights ago when I was camping in a moderate rainstorm and found that I now have leaks where the canvas attaches to the front and rear corners of the van roof (the pop top is still original). Never had a leak before. Yes, I will take it back to SMB West (with trepidation) when I return from Alaska, but this is not what I wanted to have to deal with.

Also, the new canvas has a stitching flaw that would cause most companies to reject it, or at least mark it as a second. I didn't see it until I'd already left, but I don't have much hope that pointing it out when I go back will have any result.

I love my SMB (which was originally built in Indiana), but based on this and other experiences at SMB West, I would definitely not order a new one.

For those who are curious, SMB West charges $2389 to replace the canvas. The job takes two days.

regis101 06-27-2018 06:35 PM

I woulda made them remove it, refund the money, and drive straight home sporting' a new sunroof. :d3:
Or make them tie the roof cut out back onto the van with flashing until a Plan B, like a high top could be worked out.

I once paid for seamless gutters on da haus. Came home from work and the craftsmanship was so terrible on multiple levels, I told them to bring a truck over and rip this s**t off my house 'cause I aint havin' it. Day after that, I came home to acceptable second attempt gutters. All was well. Geesh. We only want what we pay for, huh?

ctb 06-27-2018 06:52 PM

Hope you get it fixed so your satisfied, sorry for your problem...BUT on the positive side...still won't take away from the enjoyment you are going to get walking around in your rig, sleeping up top as the breeze blows through the windows/screens, and the views as you wake up....

I climb up on my ladder as my wife hits the power switch making little tweaks at the last moments, to assure as near perfection fit as possible...sometimes great, sometimes a bit of rubber seal over a gutter....no squeaks no rattling...BUT it is SMB North mfg/craftmanship...It was well done, snug and we are pleased...but then again it was SMB North...small shop, clean and very organized...When we go Sprinter, (though Scotty's white Ford van looks pretty good) it'll be from SMB North again....so if your in the market for ANY SMB product, awning to full van build..."Its North or Nothin'"

Sunnyday 06-27-2018 08:41 PM

Quote:

Originally Posted by Dogmobile (Post 229952)
I just had SMB West replace the canvas on my 2000 Ford EB a week ago, and I had a similar experience regarding quality control. Everyone there was very nice, but the quality of the work was a bit lacking.

Examples:

- Top latched down crooked
- Gobs of sealant stuck to the counter top
- Numerous screws and washers littering the floor
- Wiring left dangling
- Top bungee improperly threaded

Mindful of this thread, I was outside in the lot reviewing the work before leaving, when an employee came running out with some of my personal items they'd removed from the van to do the install. Well, nice of them to remember!

I asked him to address the dangling wiring. He looked worried but agreed to try. He would poke it a bit, then say "Good enough?" I had the strong impression that he was just a poor grunt who regularly got yelled at for not working fast enough. Just a guess, but that was the vibe he gave, so when it got to the point I thought I could handle the rest myself, I let him go. As I was finishing up, the shop foreman happened to walk by and I mentioned the items above, thinking he might want to know, but his only response was to wish me a good weekend. Hmmm, okay.

The kicker came two nights ago when I was camping in a moderate rainstorm and found that I now have leaks where the canvas attaches to the front and rear corners of the van roof (the pop top is still original). Never had a leak before. Yes, I will take it back to SMB West (with trepidation) when I return from Alaska, but this is not what I wanted to have to deal with.

Also, the new canvas has a stitching flaw that would cause most companies to reject it, or at least mark it as a second. I didn't see it until I'd already left, but I don't have much hope that pointing it out when I go back will have any result.

I love my SMB (which was originally built in Indiana), but based on this and other experiences at SMB West, I would definitely not order a new one.

For those who are curious, SMB West charges $2389 to replace the canvas. The job takes two days.


Really sorry to hear your experience Dogmobile. I would like to hear more about the happenings when you see about getting it resolved. Being that my experience was a total joke from beginning to end I figured there's no way it's an isolated incident. My van before was a 1990 Ford Sportsmobile. Absolutely amazing quality and craftsmanship! 28 years old and still in beautiful shape....which is why I decided to go to them when building a new van. Unfortunately a bunch of clowns over there nowadays

rean1mator 06-29-2018 01:08 PM

sounds like not much has changed over there. I had a pretty horrendous experience with them a couple of years ago too. vowed never to take my van to them again.


Had the ceiling replaced due to a leak. I had a pretty large cargo/safari rack that I took off myself and brought with me in the van when I dropped it off. Our agreement was that they would do the job while I wait as I was leaving for a trip to Moab directly from the shop. I showed them the rack in side the van and let them know I needed it installed. We(me and Peter) both even climbed up on my roof to inspect it and discuss the rack install and I even gave him my old mounting hardware in a bag and told him he could either use it or use his own. Job gets done while I wait, I show back up after having lunch and they completed the job without installing the rack! Ok not a huge deal, but when I asked him why he didn't install the rack, he just pretended like we never even discussed it and completely refused to take responsibility for the mistake, claiming he didn't remember us even getting on top of the roof. Just had a dumb look on his face when I asked him what he was thinking when I handed him the large bag of mounting hardware bolts/screws to do the install with. They finally installed it after much back and forth but still completely refused to take responsibility for the mistake. Unreal.

MountainBikeRoamer 06-29-2018 04:27 PM

These accounts are terrible. If they are even half-accurate in their portrayal, then they'd still be reflective of some seriously beyond-unacceptable business and craftsmanship practices....man, I feel for you guys.

In light of all these (admittedly anecdotal) accounts of less-than-ideal interactions and transactions....and with the continued positive reports that come out of the other two SMB locations....

...is it time to start referring to "Sportsmobile West" as "Sportsmobile Worst" ?

:n5:

(Sorry, couldn't help myself....hehe)

Bellpilot 06-29-2018 06:50 PM

I had a great experience at SMB West with my prior van adding the PH and with the quality and durability of my current 2010 Ford E350 4x4 EB50 SMB built at SMB West. Many times with my prior SMB I had questions and asked for unusual items not listed at their store to finish up my build and was provided with the material at a reasonable price without hassle. Johnathan Felds has always been very gracious and willing to do what it took to make sure I was a satisfied customer regarding the workmanship and customer service provided by his company. At this point they have not lost me as a customer. Please let us know if and when your PH top issues are rectified by SMB West.

ctb 06-30-2018 02:00 PM

1 Attachment(s)
I've been looking at the pics of the top and noticed SMB West must use a different fiberglass top maker than SMB North? My top DOES NOT have that extra funky lip around th base causing that gap between top and drain rail...mine is a straight shot or rather a solid wall...it snugs up to the drain rail making a seal from top to drip rail so rain rolls straight off...make any difference?

snomad 06-30-2018 03:28 PM

When we dropped off our SMB at Agile, John Brindell immediately and correctly IDed it as Austin built. He said there were differences in the tops. (forgot what :b1:). It makes sense that each locale would use a fiberglass-top resource close by.

The idea that a known flawed top got used is repugnant. It is really bad for Sunnyday & it undercuts trust in the name on (many of) our vans.

Scalf77 06-30-2018 08:10 PM

Quote:

Originally Posted by snomad (Post 230138)
When we dropped off our SMB at Agile, John Brindell immediately and correctly IDed it as Austin built. He said there were differences in the tops. (forgot what :b1:). It makes sense that each locale would use a fiberglass-top resource close by.

The idea that a known flawed top got used is repugnant. It is really bad for Sunnyday & it undercuts trust in the name on (many of) our vans.

This made me remember a previous thread https://www.sportsmobileforum.com/for...tion-7879.htmlPost #9

"
Re: Penthouse Roof Information
The following Penthouse Top information is from Nancy at SMB North in Indiana. She has been at SMB North since 1981 and reports they have changed the penthouse tops several times over the years.

ďMany years ago, all the penthouse tops had grooves in them. The grooves were designed so rain water would run off either to the front or the back.

Back in 2003 the Dodge Ram van was discontinued. It was the only van low enough to fit into a 7 foot garage with a standard penthouse top on it. When the Dodge Ram van was discontinued, we had to design a top that was a little shorter to go on the Ford E250 so we would still have a garagable penthouse top available. So our president designed the Garagable top and made it bolt from the inside which made it lower and smoother. That is why the garagable top was designed differently. He also designed the garagable top to go all the way to the top of the windshield instead of stopping at the cab where all the other tops did. However, by designing the garagable top this way (longer), we discovered because of the length of the top, the extra outside latches were needed to secure the front of the top so when you were driving it wouldn't come up at the front. The low top was a good idea, but because of the extra latches, people didn't like having to go outside to unlatch them before putting up the top.

--Note from Jeff: Both of the front outside latches can be unlatched and latched from inside by opening the driver and passenger door windows but I guess people hadnít figured this out.--

SMB West decided they didn't want to install the Garagable top because most of their vans have 4WD and it didn't make any difference whether their vans were garagable or not. Thatís why SMB West didn't install garagable tops. They also have their own mold out there so they donít need to ship their penthouse tops from the fiberglass shop here in Indiana.

SMB West never changed their mold to the smooth top. SMB Texas also installed the garagable tops for a while. However, a lot of garages now being built have either 7 1/2 foot doors or 8 foot doors. We always ask customers if they need the top to fit in a 7 foot garage. If they donít, we always put the standard penthouse top on.

Since molds only last so many years, when it came time to make a new standard penthouse top mold, the president decided he liked the look of the smooth top instead of the grooved top. So when he designed the next round of standard tops for the Ford RB and EB, he took out the grooves. Thatís how that came about. So any top thatís installed by SMB West always has the grooves.

In about 2009-2010, Ford came out with their E150 that has the same GVWR as the E250 vans. Since the E150 is a lower van than the E250 was, the garagable top was no longer necessary to fit in a 7 foot garage. So by just adjusting the standard penthouse top on the E150 van a little, we could install the standard penthouse top and it measured about 83 1/2 inches so we didn't need the longer garagable top anymore. Not having to stock two different tops worked fine for us.
I know this is a long story but thatís the reason why there are so many tops.

All the tops are good tops, it is just a matter of where they were installed and what the need of the customer was.Ē

"
I agree with others, this type of business practice is uncalled for. I would never have Sportsmobile convert another van for me, I also would not entertain the other locations either, unfortunately they all fall under the name Sportsmobile. From the website:
"Sportsmobile Texas is the principal office serving as the coordinating point for design, marketing, quality control standards, etc. Product quality? " I might contact Sprtsmobile West about your concerns.

-greg

86Scotty 07-01-2018 09:58 AM

Nancy is inevitably going to retire someday and I think she deserves a hefty lifetime achievement award. She is a wealth of knowledge and her shoes will be really hard to fill. She is no nonsense, doesn't have a lot of time to waste and makes that pretty clear if you contact her but she does believe in old-fashioned customer service and will help you out! I would like to stop by and meet her and thank her in person someday but it hasn't happened yet.

Thanks for sharing Greg. I knew most of that but many don't. I think that all 3 locations should not write off the Econoline so quickly. There are still tons of them out there and many are great candidates for camper vans unequaled in durability by the new Euro style vans (yes, I own one and I'm still saying this).

:b5:

ctb 07-02-2018 04:30 PM

AGREED SCOTTY!! I LOVE ME SOME NANCY NIX!!!!!!!!! AndScalf..answers that question! On our maiden run we headed up to AK...camping on the DALTON A HALF HOUR OUT OF PRUDOE BAY...
in the morning, I turned on the water pump to get water for coffee and heard the pump continue to run AFTER I turned off the faucet...our water heater had burst b/c if froze over night!?! Shouldn't have happened since we had the furnace running at night...CULPRIT was sink cabinet, backing up to the swing out door, was not a full cabinet with a floor, but open...which exposed the back left corner to the door well area, which is cold enough to expose the back bottom of water heater to the low 20 degree night...I was dropping off Sporty to fix that AND install new poles to PH top (yes bent them after forgetting to unlatch drivers latch...and yes a very memorable break-in trip..lolol)..when I got the bill I was charged the $350 for a new water heater (might have been more but can't remember exactly...ANYWAY) I wrote out a check for the repairs with a note that said I was willing to pay all but thought fair we should at least split b/c I thought it was our builders fault it wasn't fully enclosed...a week later I got a check from SMB for the full amount of the water heater with a note from Nancy saying I was right and they were wrong with a full apology and hopes that didn't spoil the relationship...THAT is customer service!!! And as I read SOME forum members LUMPING ALL SMB BUILDER'S together stating that there is NO DIFFERENCE B/C of the BRAND and wouldn't use SMB at all...I have to call BS! They are ALL DIFFERENT and I am sure they ALL HAVE there good points and bad...BUT PLEASE, don't show your ignorance by stating they are all alike, because THEY ARE NOT! SMB makes a fantastic product and if you look around at other makers/builders they ALL HAVE a percentage of unhappy/unsatisfied customers...so I have stated it once on here...told the North crew...and the folks at SMB North sd they loved it but could NEVER put it up on their wall....

The South Sucks
The West is the Worst
Its North or Nothing

But then again, I AM biased!! LOLOL

Ps..and as stated with pic above, have the solid fiberglass mold/top that fits better is quieter and looks like a champ too...good luck and hope my post with pic helps FUTURE PH top purchasers! I know its in the middle of the country but it is well worth it...and no my mom isn't Nancy...I just like and admire her A LOT!

Scalf77 07-04-2018 07:40 AM

Quote:

Originally Posted by Scalf77 (Post 230146)
Sportsmobile. From the website:
"Sportsmobile Texas is the principal office serving as the coordinating point for design, marketing, quality control standards, etc. Product quality? " I might contact Sprtsmobile West about your concerns.

-greg

Need to edit the above post, The last sentence should have said : I might contact Sportsmobile Texas about your top concerns." Since they are the stated coordinating point for quality control.
-greg

Vanimal 07-05-2018 11:36 AM

It seems to me that SMB must be a franchise of some sort because of the vast difference in Quality control. Please correct me if I am wrong? My point in all my SMB post that they are overrated seems to be valid with the exception of North. The scales of quality/service are not balanced, therefore affecting Value of price! On one side you have quality/workmanship/service and on the other is price! To me the scale side with price on it has caused that price side to hit the bottom of the scale and knocked off the other three! Then the arrogance, the belief that hey are exceptional when they are not, knocks price off the other side of the scale and topples it over. I am perfectly capable of doing a hack job on my own, would I , No! Why would I drive hundreds of miles and pay for a hack job? I am sorry it is my opinion but I am tired of seeing and reading about our fellow vanners that are held hostage by SMB and if they are a franchise then North needs to distance themselves from the rest! If all the locations are managed as one then North needs to clean house and get some quality, not arrogant managers in their other locations and improve their deteriorating product and image!

On another note I have about 10 NEW Fiberine 18" tops for for RB vans for sale for 1/3 the price at $600.00! Buy a his and hers and save $200.00 for a total of $1000.00 while supplies last!
Just wanted to humor this post up a bit since it is sad for our fellow vanners. See Ya on the Trail!

Bellpilot 07-05-2018 12:19 PM

Can you send me pictures of the 18" tops? My son has a 16" aerodynamic Fiberline but is having issue getting a roof rack build based on the style of the top. He may just change this top out and was think of putting a Voyager style on.

Vanimal 07-05-2018 12:30 PM

P.M. me a cell #

VocalVirgo 10-04-2018 02:52 AM

I looked at your pictures and read a handful of other people's experiences/problems. Of course, you have probably already read a few of my posts about the horrible instal they did on my ProMaster 11 months ago, so I won’t bring it up again here. But I TOTALLY get what you’re saying. You spent all that money and you go pick up your van and it looks like sh*t and the inside trim is badly done. You’re bummed and you have a right to be. I actually cried when I picked mine up, lol.

But after reading TONS of forums I’ve come to the conclusion that yours, mine, and many others suffer from bad workmanship from the folks at SMBW. I think if we would have had our tops installed at North or Texas, the end result would have been great or perfect.

The worst part of reading through the many comments on this thread is that many customers were treated badly (obviously I’m right in there with you/them) and that just shouldn’t be. The staff and management should WANT to make things right. It blows my mind that they would rather play dumb or tell people their top is “fine” instead of TRYING to fix them.

Wait, that’s not the worst part. My bad. The worst part is them not taking responsibility and not apologizing. It is, for me at least, insulting that they won’t even apologize. Has anybody here who has had problems, like the OP had, ever been offered an apology? Being culpable and offering an apology would have made all the difference to me. I imagine for the rest of you, it’s adding insult to injury.

I had no idea this many people were having or had such terrible experiences with SMBW. They seem to be the common denominator here.

Knowing now what I know and having gone through my own battles with them, I can only imagine what other people have experienced. My mind is truly blown at the way they handle their complaints.

By the way, and I’m not trying to be mean, but your top looks ridiculous from the back. Your van should not have been given back to you like that.

I’ve been b*tching for a few weeks now about my penthouse problems, but some of you have been b*tching for months or years. And you shouldn’t have to. This kind of stuff and the way SMBW handles them takes away from what should have been a wonderful and exciting experience. I, for one, am sorry to all of you other folks whose “Happy Camperness” has been tainted or even ruined by your experiences. I really wish someone at SMBW would READ all of these threads and complaints and try or want to do better than this. This all just kind of bums me out.

The Silver Lining is that it’s not the company or the brand itself that is the cause of all of our frustrations, it’s just some of the people at this location. The lady I spoke to at Texas told me this never would have happened (to me) at their location. I was actually glad to hear that.

I hope they start doing better. I really do.

Again, I’m sorry about your top, and experience. It’s just not fair.

VocalVirgo 10-04-2018 02:57 AM

THIS:

ďIt seems to me that SMB must be a franchise of some sort because of the vast difference in Quality control. Please correct me if I am wrong? My point in all my SMB post that they are overrated seems to be valid with the exception of North. The scales of quality/service are not balanced, therefore affecting Value of price! On one side you have quality/workmanship/service and on the other is price! To me the scale side with price on it has caused that price side to hit the bottom of the scale and knocked off the other three! Then the arrogance, the belief that hey are exceptional when they are not, knocks price off the other side of the scale and topples it over. I am perfectly capable of doing a hack job on my own, would I , No! Why would I drive hundreds of miles and pay for a hack job? I am sorry it is my opinion but I am tired of seeing and reading about our fellow vanners that are held hostage by SMB and if they are a franchise then North needs to distance themselves from the rest! If all the locations are managed as one then North needs to clean house and get some quality, not arrogant managers in their other locations and improve their deteriorating product and image!Ē

...was perfectly said.

lavolpe79 10-04-2018 02:43 PM

Hey Sunnyday, are you able to share some pictures of how it came out after they tried to fix the top?

jsmith 10-09-2018 01:05 PM

If you had to do it all over again would you consider a tall roof van over low roof with a pop top? I still have the option to go with a tall roof Transit rather than low roof with a pop top. I am not a big fan of the tall roof but given the trouble reported here maybe I should think about it.

Sunnyday 10-09-2018 02:08 PM

Hey jsmith. Yes, if I was to do it all over again I would go with a tall roof, given the cost and the craftsmanship of the poptop

Steve_382 10-09-2018 02:13 PM

The pop tops also rattle and squeak while driving on our wonderful highways, and have more wind noise while driving, etc. But, it can be nice to zip all those windows down and get things opened up. Still not sure what we will go with on the next one.

Sunnyday 10-09-2018 02:29 PM

Yeah, mine has wind noise on the highway also, as the new gasket around the bottom of the top they're using is a harder material, so unless your top fits the profile of the top of your van perfect you're left with a gap between the top and top of the van, which creates wind noise


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