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Old 03-03-2008, 10:23 PM   #1
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difficulty talking to factory

I always get the voice mail when I try to call the smb west sales reps. Is this what you guys have experienced? Do they prefer communicating via email or other media?
I am new to the forum and am about to put in an order.

Thanks,
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Old 03-04-2008, 06:49 AM   #2
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I could never get them in person either when I called. Almost always got voicemail. No problem, however, since they always called back within 12-24 hours. I also found that email was a much better way to communicate when details on the van were involved. That significantly minimized the potential for errors and mistakes.
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Old 03-04-2008, 03:21 PM   #3
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I have mostly used email to communicate to both SMB CA and SMB TX, but when I have called, I always got a real person very quickly. I never tried calling anything other than the main line, and then I get connected to the person I am looking for. ...in some cases they had to chase someone down in the shop.... are you calling an extension or a direct line to someone ?
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Old 03-04-2008, 03:22 PM   #4
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Thanks for the feed back. I'll try email.
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Old 03-04-2008, 08:53 PM   #5
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Greg,

I am calling the main switch board. If you know the direct phone numbers, I would appreciate it if you could pass it along.

Tony
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Old 03-04-2008, 09:56 PM   #6
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I always call the main number too..... I guess I have just been lucky.... let hope it holds!
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2008 Ford 6.0PSD EB/E-PH SMB 4X4 Aluminess f/r bumpers (13.5mpg avg, 15mpg hwy) 52k miles [Texas McBeast]
2006 Toyota Prius (48 to 68 mpg) 120k miles [Penelope]
2013 Jeep Wrangler Unlimited Rubicon (15 to 18 mpg) [Johnnie]
2012 Mitsubishi MiEV (no gas required) ($.50/day in electricity) [Evie]
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