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Old 03-15-2019, 07:43 PM   #31
Join Date: Jan 2019
Location: Vancouver, BC
Posts: 77
Final Update:

So got word back from RH. They will be reimbursing me $200 (I think CDN?) for postage and some of the labour costs (1 hour worth). While this doesn't cover everything and the hassle I went through I think this is somewhere in the middle of a positive and negative experience. I did not ask for a number, I did not haggle. I gave them the invoices and this is the number they gave back to me which I accepted. I'm debating about asking for a discount on a future purchase.

Thank you to everyone who assisted me with their feedback, hopefully this can give you some perspective in helping you choose if you want a RH Steering Box. Based on my above experience I would still buy one again, but only if I was in the area and I'd be damn sure there wasn't any issues before putting a lot of distance between my van and the shop.

2004 E350 RB 5.4L Chateau
4x4 Quigley w/ Fixed High Top
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Old 03-15-2019, 08:10 PM   #32
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Join Date: May 2007
Location: Southern New Mexico
Posts: 8,788
Cyrull, I very much appreciate that you provided not only your less than positive experience, but also the resolution. Too many people will ask questions, post problems, and never post the final outcome.


SMB-less as of 02/04/2012. Our savings account is richer, but our adventures are poorer.
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Old 03-15-2019, 09:59 PM   #33
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Join Date: Mar 2013
Posts: 2,719
Nice to hear you got some restitution. Despite my less than perfect experience with them, Ido think they have a better product than the typical parts store brands.

Arctic Traveller
2001 GTRV
Advanced 4wd
Agile Ride improvement package
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