Re: SMB West Personnel change
We met both Jeff and Joseph (Joe) when we picked up our new Sprinter SMB on Dec 20. Jeff never mentioned he was leaving, but he seemed to be somewhat in a mentor role to Joe. Our main contact was Jonathan Feld, and he told us Joe was new and that both he and Jeff would be helping with our walkthrough as part of his training/orientation. He was very personable, reasonably knowledgable for someone new, and not afraid to say he didn't know the answer to something and find out from someone else. They seem to have a real team spirit at SMB West, so I think new people get all the support they need to do a good job. No one ever tried to upsell us on anything, they just let us know what our options were and what would work and what wouldn't. I think you will have a good experience no matter who your salesman is. Good luck with your build!
2009 Sprinter RB custom floorplan began conversion at SMB West in August 2010, delivered December 20, 2010. Diesel furnace/water heater (Espar D5), gaucho, porta potti, exterior shower, sink, fridge, micro, vent fan, cargo storage in rear.