Originally Posted by VocalVirgo
SMB changed their website to reflect there is no more “lifetime warranty”. Mine is 10 months old, and they will not honor the penthouse's lifetime warranty. They have changed it to 5 Years- period.
Honestly, they are a bunch of *ssholes. They screwed us so bad.
They also removed the statement “Leaks? Those are way behind us, a thing of the past, our penthouse tops do not leak.” Convenient... since so many people are complaining about leaks on newer units, including myself.
Only the day after posting this, sportsmobile west sent me a five-year/unlimited mileage transferable warranty. I posted about it in my Welcome thread. So, I still don’t love them and they’re still not on my Christmas list, but at least they did the right thing after a lengthy phone call yesterday. So if somebody wants to buy mine, I will have years left on the pop top warranty. I’m glad the whole ordeal is over, I couldn’t spend another minute arguing with these people. By the way, the latest week they actually asked me not to come in, LOL, I don’t blame them, they just sent me some stuff in the mail and told me to slap it on and it would stop the leaks. Mine were through the stitching and the seams.
Time to take some cross country trips and grind some pavement.