Sinbad, we ordered our Sprinter ONLINE, with Jonathan Feld (the owner's son). It was a breeze, he answered all our questions, we called him often, changed things OFTEN, he returned our calls, sent emails, updates of vehicle and pics, it was just a pleasant experience. We drove from BR to Fresno in a rental and when we got to SMB, there was a welcome sign on the door for us, they pulled about 6 guys off the floor to add hooks, an extra handle and a seasoning tray for me. I met the owner and his wife (she came out with a cake for my husband for his bday). We took a tour of the place, saw the 4 x 4's going to Qatar being made, Jimmy Buffet's new wheels and others. It was just an amazing site to see how they have it all set up and they really work with you.
We purchased our Sprinter in March 2008. The main reason for the purchase is evacuating due to hurricanes (which is what I am doing as of the posting - in Arkansas, ran from Gustav). We use our vehicle as our main vehicle, have no problems (except drive thrus
). When I get a little more time, I will send pics of our vehicle.
We had a great experience and hope you do to.