WARRANTY COVERAGE ON FRESH WATER ENTRY LINE DRAIN
SMB West provided outstanding warranty support a little more than a year after purchase of a newly converted 2010 Ford van. This is just one example and I'll post more later.
The fresh water entry line low point drain valve handle was rubbing on the bottom van rail, making the handle difficult to turn. Even though this was a small and easily corrected problem, it was beyond my ability. SMB made no bones about it and fixed it with same day service at no charge.
While I remain picky, I didn't expect SMB could quickly obtain an alternate source to replace the rusting needle valve handle (probably a cheap import) with one made of gold (or CRES). As a result, the new one was showing signs of rust just two months later.
2010 Ford E250 5.4L V8 Gas 2WD
SMB Mod RB36 w/PH Prop Stove & Furn Frig 10G Wtr Elect