Originally Posted by jrobe
The only personal experience advice I would be looking for would be experience with claims. They all are good with giving quotes, talking to customers and taking your money.
I sort of agree with this. While the upfront experience is certainly important, we should not overlook how claims are handled.
In my experience (perhaps it is just my particular State Farm agent), the upfront experience of getting everything quoted and policies purchased was pretty mediocre. But the prices were good so we went with SF.
A couple years later we had our first claim, and... the process was an absolute joke. Got tossed around to 5 or 6 different groups within State Farm because nobody knew what was going on. It took 5 hours to get a tow truck to the car after we got rear ended. Nobody could tell me exactly what was and wasn't covered.
It was bad enough that it is now on my to-do list to find a different insurer. Even if it means we pay a little more.