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Old 10-27-2012, 10:25 AM   #21
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Re: Aluminus shovel problem

Quote:
Originally Posted by billwilson
Has anyone bothered to call aluminess for a fix?
Quote:
Originally Posted by Ocsmb
I'll 2nd what bill Wilson said. Great service. You tell em a problem your having with their product and kenny will get right on it.
Yes, I contacted them when I first noticed back in 2010. I was told to add a shim to reduce the vibration. No offer to replace or permanently fix the problem. (I admit though I never did ask them to replace. Kind of old school about that, I expect people to make good on their own without being pressured. For that mater SMB has never volunteered to replace a flaw either.)

I general, I am happy with Aluminess parts and service, however I don't like their latching system for the swing-out arms. I think the design is flawed for off-road travel and have made that clear to them. Just my 2 cents.
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Old 10-27-2012, 10:34 AM   #22
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Re: Aluminus shovel problem

Quote:
Originally Posted by charlie56

I general, I am happy with Aluminess parts and service, however I don't like their latching system for the swing-out arms. I think the design is flawed for off-road travel and have made that clear to them. Just my 2 cents.
One of my latches broke. The spring that keeps the latch open broke, had to manually move the catch back with my finger. Luckily it failed in a closed position. Called Aluminess and asked if I could get a replacement and a spare. They obliged immediately. Keep the spare in my tool box now.
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Old 10-27-2012, 11:05 AM   #23
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Re: Aluminus shovel problem

Quote:
Originally Posted by Tapatio
Quote:
Originally Posted by charlie56

I general, I am happy with Aluminess parts and service, however I don't like their latching system for the swing-out arms. I think the design is flawed for off-road travel and have made that clear to them. Just my 2 cents.
One of my latches broke. The spring that keeps the latch open broke, had to manually move the catch back with my finger. Luckily it failed in a closed position. Called Aluminess and asked if I could get a replacement and a spare. They obliged immediately. Keep the spare in my tool box now.
Is this what you had to do? Was a simple replacement, I don't think Aluminess charged me for the replacement, but I can't be sure anymore.

viewtopic.php?f=13&t=710&hilit=+cartridge


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Old 10-27-2012, 12:14 PM   #24
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Re: Aluminus shovel problem

Yes, changed out that cartridge. I bought my bumper last year so I assume I had the new version of the cartridge.
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