I had three bad experiences with AAA Roadside Assistance in 2022. In April had a blowout in my 2006 E350 on I-5 south of Sacramento. I had a frozen lug nut which appeared to be beyond my capabilities so called AAA for assistance. Dispatcher said it would take about 3 hours for them to reach me. At the 2 hour mark they called me back and told me they had to send the Highway Patrol to my location to assess if I was in a safe location. 45 min later, a CHP Officer showed up and was very helpful. Between his help, and application of heat, WD-40 and leverage, we were able to free the frozen lug nut and get me back on the road. About an hour later (4+ hours) I finally got a call from the AAA tow driver saying he was on his way to my location. I told him I no longer needed them.
In July, I broke down on I-80 in between Sacramento and my home in Reno from a seized AC compressor which caused the Serpentine belt to break. Called AAA who told me they could flatbed my E350 to a repair shop in Reno but would take them about 3 hours to get to me.
At the 2.5 hour mark AAA called to inform me they could take me to the Calif/Nev boarder in Truckee, but couldn’t take me all the way to Reno that night but could take me the rest of the way into Reno two days later. I was pissed that AAA had again strung me along for over 2 hours. I had to scramble to find another tow company. The tow driver I found suggested I submit a claim to AAA since they were unable to deliver on their tow promise. I submitted a claim for the $1050 tow charge I was out of pocket and received a refund from AAA for $77 with the explanation that the van didn’t qualify because it’s an RV.
Then in Aug I had another AC compressor seize in my parents driveway in Paso Robles. The compressor was preventing the engine from turning over. I called AAA to tow me to the local Ford Dealer, about 6 miles away. The AAA dispatcher told me my E350 didn’t qualify for their tow service because I hadn’t paid for their RV service.
I now have roadside assistance through Good Sam.
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2006 E350 SMB RB50 6.0 PSD
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