I thought I’d report back one last time on Charlie’s batteries and then tell you about the other issue I have been holding back on.
Daveb, the guys at SMB West think that everything is fine and there is no reason to go back to see them. They do not recommend any special regimen to deal with the extreme discharge down to 4.6 volts. If anything they say that I have a legitimate claim to go to the battery manufacturer for a cure.
I have no idea what would have happened if I had not gone out to work on Charlie and the batteries were left to discharge for a couple more days. I do think that I would have eventually noticed the chirp from the detectors since I like to sit on our deck, which is right over our driveway, at the end of the day right before retiring to bed.
Scalf77, that is one peck of a lot of info you have there. I do think I may end up adding a better battery monitoring system but wonder if that is really necessary if the generator works well, in theory anyway.
Yesterday early afternoon after I got back from the dealer’s service ($961 for the B service here!) I checked the van and it was at 12.7 -12.6 volts after an hour or so. About 24 hours later it was bouncing between 12.5 and 12.4 volts. I guess a drop between .2 and .3 volts over a 24 hour period is not bad but it leaves them at the point where I have to charge them virtually every other day. Not feasible for me.
Of course where is the juice going? I spoke to Peter about the detectors (which I also called alarms) and have found out that it is now legal to have them connected to the fuse panel which can be disconnected for storage, previously they could not be disconnectable. This is something that I will definitely try to do as I don’t think that there is anything else that might be draining the batteries other than that they have wires connected to them that lead to something (in other words I always feel that there will be some drain unless the battery is disconnected at the terminals).
I have been holding off on reporting one of the issues that I believe I found after the roof vent repair and roof paint touch up. This issue is a series of dents on the roof right next to the vent that was recently removed and reinstalled 2x (once back about October 2014 and again just last week).
I noticed the dents right after I got home from SMB West last Friday since I wanted to see how the paint job looked. I immediately noticed that something was strange about the reflection on the roof. Upon closer observation I could see a whole bunch of little dents between the driver’s side edge of the van and the vent itself!
Other side of vent, no dents.
Of course I just immediately thought that SMB’s painter did it because I have seen the elaborate ramps with platforms that SMB uses to work on the roof area of vans. I notified SMB but Peter had left early and was out of town. I would have to wait until Monday to talk to someone about this. In the meantime I put a stop payment on the payment made to SMB for both the stereo work and the other work they performed themselves. Sorry but that is what I do when I see an exposure on the horizon.
Apparently Peter had already gotten the news by the time I tried to reach him on Monday. He got back to me and we discussed the issue and I heard what I believe every consumer has heard and dreads hearing – “they didn’t create the dents and that they were already there”!
OMG what do you do without creating a fatality in the relationship?
I see the van from my deck virtually every day and these dents got my attention right away when I saw them!
No one at SMB had seen the dents but supposedly the painter’s guys said he saw them after he painted or something like that. So I am thinking that the person who most likely created the damage was the one telling them it was there before he started?
I can tell you that even though I have had the van for almost 3 years no one has ever gone on that roof. The only people ever on that roof was the original build team and repair guys for SMB West and then the painter. I know this to be true but SMB West says that they have no proof that I never went up there.
This was just very disappointing after I have been as honest as I have been with them over the years. I even caught a mistake on their billing where they missed an $85 item and told them to charge me.
I guess I resent essentially being told that I am lying or didn’t know that someone secretly climbed on the roof of the van and then missed seeing it all of that time.
If you were to talk to anyone at SMB about the condition of my van when I took it in they would say it was immaculate. We take incredibly good care of our stuff. This is just really annoying because I will likely take it to a painter after our vacation and have them use body filler and then repaint it. I know it is on the roof but we can see it every day from our deck. We just take really good care of our stuff and I am also worried that SMB’s painter might not have done the best job (like proper prep before painting in areas where the silicon sealant was that might create problems with paint adhesion). The painter has left thick paint edges where he pulled the masking tape since he did not go back to feather them and there was some overspray (the overspray comes off with paint swirl remover, already did some).
I am very disappointed in what has just happened but if I look back over what has happened in the past then maybe I should not be surprised. SMB West has stood behind their product but it was me who had to continually point out the issues that were seemingly so apparent.
I also have to say that I guess I understand where SMB West is coming from since they are convinced they know they didn’t do it and have been told by what is likely a regular vendor that they didn’t do it. I am just surprised that with everything that I have been through and how reasonable I think I have been that they would take this course. Peter has been great to work with and he has bent over backwards to help but he is just one person in the organization.
I never should have let them repair the rust issue, it was under the waterproof seal so it should not have seen any more moisture in our lifetime if the seal was properly taken care of. Sometimes you have evaluate the benefit versus potential loss in these things.
Bottom line is we still love Charlie but a little bit of the luster has tarnished again in my eyes.
Chumley